Reserve+ crash after update release: authorization issues arise (Updated)

On the morning of September 1, some Reserve+ users encountered problems with the app: it reported an outdated version and demanded an update, while users reported difficulties installing the new version. The Ministry of Defense stated that the necessary update is already available for iOS and Android.

Reports about the crash began to spread among users and Telegram channels. A warning about an outdated app version appeared on the Reserve+ screen, demanding an update to access new features.

The Ministry of Defense confirmed that in the morning some users received such a message. According to the ministry, the current version of Reserve+ is already available in the App Store and Google Play.

At the same time, due to increased load after the update release, temporary difficulties with authorization and operation of certain functions may occur. In such cases, the Ministry of Defense advises to wait and try again later. The ministry expects the service to stabilize in the near future.

In case of similar failures, users should save in advance the current PDF version of the electronic military registration document on their smartphone. It can be downloaded through Reserve+ and have access to the document even when there are problems with the app itself or the internet connection. The PDF version of the eVOD can also be printed if necessary.

It is important to periodically download the current version of the document, especially after changes in military registration data or status in the registry.

Based on materials from: Ministry of Defense of Ukraine