EU consumers can now demand post-warranty repairs for appliances: new rules take effect
From 31 July, European Union countries must apply new rules that simplify the repair of household appliances and electronics. Manufacturers are now obliged to repair certain categories of goods even after the warranty period has expired.
The right to repair applies to appliances for which EU legislation already sets repairability requirements. The list includes:
- washing machines and dryers;
- dishwashers;
- refrigerators and freezers;
- televisions and other electronic displays;
- vacuum cleaners;
- smartphones, mobile and cordless phones;
- tablets;
- servers and data storage equipment.
The manufacturer must carry out the repair free of charge or at a reasonable price and within a reasonable time. A consumer can be refused only when restoring the product is technically impossible.
Companies must also publish clear information about their repair services and the estimated cost of typical jobs. Spare parts and necessary tools must be sold at prices that do not make repair economically unviable.
Manufacturers are prohibited, without objective reason, from using software, hardware or contractual restrictions that hinder repair. They also cannot refuse service solely because the appliance was previously repaired by an independent workshop or by the owner themselves.
Repairs are allowed using original, compatible, second-hand and 3D-printed parts, provided they meet safety requirements and do not infringe intellectual property rights.
During the legal warranty period, the buyer can still choose to repair or replace a faulty product. If they agree to a repair, the seller's liability period is extended by at least 12 months after the appliance is restored.
Repair shops will be able to provide a single European form with information on price, terms and duration of the repair. The offer stated on it must remain valid for at least 30 days.
By 31 July 2027, the European Commission plans to launch an EU-wide online platform, where consumers will be able to find repair shops, compare conditions, and locate sellers of refurbished appliances.
