NBU imposes new fine on City24 operator

The National Bank of Ukraine fined LLC "Svift Harant", which operates in the payment market under the City24 brand, UAH 14.629 million for violating legal requirements governing activities in the payment market.

This is reported by the NBU. The decision was made by the Committee for Supervision and Regulation of Banks and Payment Infrastructure Oversight on October 5, 2026.

The grounds were the results of a scheduled inspection of "Svift Harant", conducted by the NBU Inspection Department in February-April 2026, as well as the results of off-site supervision of the company's activities.

The regulator established violations of a number of requirements of the Law "On Payment Services" and NBU regulations. These related, in particular, to authorization of payment service providers, management system, engagement of commercial agents, conducting payment transactions, organization of cash operations, as well as rules for storage, protection, use and disclosure of payment service provider secrecy.

"Svift Harant" must pay the fine within 14 calendar days from receipt of the decision. In addition, the NBU issued a written warning to the company for certain violations of management system requirements and submission of statistical reporting. The company must remedy these and take measures to prevent similar violations in the future by December 3, 2026.

This is the second large-scale sanction of the NBU against "Svift Harant" in 2026. In May, the regulator fined the company UAH 135.15 million for violations of financial monitoring legislation. Information on the applied measures was made public by the National Bank on June 5.

At that time, the NBU established inadequate organization and conduct of primary financial monitoring. Among the regulator's complaints were shortcomings in internal procedures for financial monitoring and risk management, in particular, related to the use of technologies and carrying out operations without direct contact with the client.

The same fine in the amount of UAH 135.15 million was received in May by the financial company "Kontraktovyi Dim", associated with the EasyPay network. "Svift Harant" and "Kontraktovyi Dim" were among the largest participants in the remittance market through non-bank payment systems.

Thus, the total amount of the two fines imposed by the NBU on "Svift Harant" in 2026 amounts to almost UAH 149.8 million. At the same time, the sanctions relate to different violations: the previous was related to financial monitoring, while the new one is related to compliance with legal requirements and regulatory acts governing activities in the payment market.