From Monday, November 16, the last PrivatBank branch in Kramatorsk, Donetsk region, will temporarily suspend operations. The decision was made due to the deteriorating security situation in the front-line city.
The Kramatorsk City Council reported this on November 12, citing information from the bank.
It concerns the branch at 13 Bohdan Khmelnytsky Street, near the Central Department Store. It had remained the last operating PrivatBank branch in the city after the network was reduced and service schedules changed in early November.
The bank explained that the decision is related to the need to protect customers and employees from threats caused by hostilities.
Despite the branch closure, PrivatBank's remote services will remain available. Customers will be able to make payments, transfers and other operations through the mobile application and web version of "Privat24".
ATMs and self-service terminals will continue to operate in safer areas of the city. However, their availability will depend on stable power supply, connectivity and the possibility of cash collection.
PrivatBank's 24/7 support service will operate via the short number 3700.
In addition, from November 16, Oschadbank is also temporarily suspending all its branches and ATMs in Kramatorsk. The city council reported this separately.
Oschadbank customers are offered to use remote services or visit branches in neighboring settlements. In particular, service will remain available in Sloviansk at 44 Poshtova Street, and in Oleksandrivka at 11 Soborna Street.
Earlier, at the end of October, PrivatBank had already reduced the number of operating branches in Kramatorsk to one and set its working hours from 11:00 to 16:00 on weekdays. The changes were related to the extension of the curfew.
No terms for the resumption of banking branch operations in Kramatorsk have been announced yet.
Source: Kramatorsk City Council
