Kyiv residents have received an additional opportunity to learn about power outage schedules and the electricity supply situation at a specific address. DTEK Kyiv Electric Networks has started cooperation with the government hotline "STRUM".
The DTEK press service reported this on Tuesday, November 10.
Now Kyiv residents can receive information about electricity supply by calling the short number 1549. The company explained that the new form of interaction will allow capital residents to more easily obtain the necessary information during power outages.
By calling the hotline, Kyiv residents will be able to:
- Find out how the current power outage schedules are being applied.
- Clarify information about electricity supply at a specific address.
- Get recommendations on further actions if there is no electricity in the house.
The government hotline "STRUM" operates around the clock, and calls to 1549 are free. It was created in 2024 to advise citizens on energy issues. Now, thanks to cooperation with DTEK, capital residents will be able to use this channel also to receive information about power outages.
In addition, electricity supply schedules for your address can still be checked on the official website of DTEK Kyiv Electric Networks, via the company's chatbot, as well as in the Kyiv Digital and YASNO Mobile applications.
The new information channel is especially relevant amid the difficult situation in the capital's energy system. Due to Russian attacks on energy infrastructure, emergency outages are periodically introduced in Kyiv, during which the usual hourly schedules do not apply.
In such cases, the exact time of power restoration may not be known in advance. Therefore, energy workers recommend monitoring current messages from electricity network operators.
